Packaging Costs Pingsha So Your Return Home Appliances Were "hidden Rules" - Appliance

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Packaging Costs Pingsha So Your Return Home Appliances Were "hidden Rules" - Appliance



Return home appliances have been "hidden rules"


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Most consumers return home appliances on the issue, he will encounter shopping malls packaging fees, these costs may even account for half the price of home appliances. Consumers should pay for it it?


Consumers the question: so your packaging costs Pingsha


This year's "51" period, Miss Meng prices to more than 600 yuan, a home appliance chain stores buy a special automatic

Washing machine

. Can so she does not think that this is a washing machine with the only 3 days, drying feature is broken. Replacement to the store made her request, stores the same special machine has been sold out refused, and only agreed to fix, no fix can be repaired twice. So, Miss Meng for return. This requirement for Miss Meng, shopping centers agreed to yourselves, but when they returned with the box made with the return, or we need to pay 300 yuan for packing expenses. Miss Meng said that box had been sold to receive waste products, and store packing charges raised too high, she could not accept. But the store insisted on packing fee of 300 yuan sub-Less, saying it was a manufacturer of uniform provisions. Helpless, Miss Meng had to give up the idea of return. She said, add some cardboard boxes on a foam board, how can the value of half of the washing machine's price?


According to reflect consumers, recently, journalists as a consumer appliance shopping centers in several asked: "My friend bought one two days ago

TV

Now it was found that there are quality problems, but the packaging is missing or damaged, can get a refund? "All

Sell

Personnel that returned merchandise must be outer, or to pay "packaging fee", but the specific amount but never ranging from 100 to 200 yuan. Some sales personnel also told reporters that if the consumers of packaging seriously damaged, then have to pay the appropriate "compensation fee." The inquiry was informed that

Mobile

,

Digital

Products, small appliances such products packaging costs are generally 10 to 15 yuan; water heaters, washing machines,

TV

The packing fee is generally about 200 yuan, while the open refrigerator, air conditioning and other large appliances vertical packaging fees are higher, reaching 300 to 400 yuan.


Firm answer: This is the "hidden rules"


Released four national implementation of the "responsibility to return some of the goods repair replacement provision" clearly states: "Since the products sold within 7 days from the date of the performance failure occurs, consumers can choose to return, replacement or repair." But "the provisions "There was no packing fee charged on the relevant provisions. Some manufacturers said that refund, no box charge is the industry's prevailing rules.


A home appliance chain stores responsible person, return packaging fee is charged when the guild regulations, all manufacturers are packing provisions to charge fees, but shopping is just up this part of the cost to replace manufacturers only, as to how much, according to box the size, household appliances brands vary.


Interview, explained the various businesses are packing fee will be charged the source point to the factory. Some appliance manufacturers, said the staff, if not the packaging, consumer returns, "does a little trouble." They said the manufacturers and merchants have an agreement between the general, such as the business back to the product without packaging, manufacturers will make compensation for loss of business, many businesses do not give consumers the box did not return. As to why the manufacturers have to box, these staff do not have a positive answer. Meanwhile, the majority of manufacturers said that businesses should be sold to the provisions of the packaging instructions to consumers. But why do not manufacturers packaging (box) on state, are kept away from all manufacturers.


Who declined to give his name brand and factory who said that a small number of manufacturers in product quality problems occur, they often hope for the consumer, not back. Of course, insisted on return of the consumer, this will bring a corresponding loss to the manufacturers. Therefore, manufacturers tend to put pressure on the business, set to return this obstacle must ensure packaging integrity. Another reason is that, due to a number of business self-rule "are not satisfied with the return" of promotions, sometimes the quality product without any problems, consumers will select the Return, so manufacturers are across the board, whether it is not in the "three guarantees "Return period specified, require businesses when they return to the factory to provide a complete packing, or would charge a fee.


, Of course, not all manufacturers are required when accepting returns back with the original packaging. Some manufacturers purchase and sale agreement between, if the product sold within 7 days after the discovery of quality problems, as long as the business provide sales and return date of return certificates and related note, manufacturers will be no mandatory requirement to provide a complete packaging business or collection box fee. Only over the "three guarantees" the prescribed time limit, the manufacturer would require a corresponding packaging fee charged. In addition, manufacturers generally required to provide the packaging business returns are complete on the line, but not necessarily good. As long as a complete shock with the foam block is not lost, dirty points outside the box, break point does not matter, can not affect the packaging and transportation.

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